We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return full priced items for a refund or store credit. Sale items are not eligible for returns or refunds, please read information below on exchange of sale items. Merchandise must be returned within 15 days from purchase.

Merchandise must be returned in the original packaging, with original labels.  We suggest you keep all packaging until you have made your final decision to purchase. Final sale items are not eligible for returns or a refund unless faulty.

1. Email your details and the issue to admin@zoeclare.com.au

2. Send return items to:

Zoe Clare

175 Leura Mall

Leura NSW 2780

Please note: if you item was purchased on a preorder, please email: hello@zoeclare.com.au for your return.

Please ensure that all products are new, unused and returned in original packaging. Once products have been quality checked and approved, refunds are sent back to your original payment method. Refunds should show on your account in 7-10 working days.

Please note that all postage costs and import fees are non-refundable.

We recommend using a tracked service, as we cannot be held responsible for any packages lost in transit. If the package received is damaged, we will contact you directly so you can take the appropriate action with your shipping company.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first recheck your bank account. Then contact your bank or online company, it may take some time before your refund is officially posted. 

Be very careful with your selection from the sale items as there is no refunds.